Legal

Privacy Policy

Last updated: April 2025

1. Introduction

OR Consult ("we", "our", "us") is committed to protecting the privacy of our clients, website visitors, and seminar participants. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.

2. Information We Collect

We may collect the following types of information:

  • Personal identification: Name, email address, phone number, and professional title.
  • Health information: Information you voluntarily share during health consultations (treated with the highest confidentiality).
  • Payment information: Processed securely through Paystack and Stripe — we do not store card details.
  • Usage data: Pages visited, time spent on site, browser type, and device information.
  • Communication data: Enquiry form submissions, email correspondence, and newsletter subscriptions.

3. How We Use Your Information

  • To provide and deliver our medical advisory, education, and consulting services.
  • To process bookings, payments, and seminar registrations.
  • To communicate with you about your sessions, account, or enquiries.
  • To send newsletters and educational content (with your consent).
  • To improve our website, services, and user experience.
  • To comply with legal obligations and professional regulations.

4. Health Information Confidentiality

Any health information shared during consultations is treated with the strictest confidentiality in accordance with medical ethics and applicable Ghanaian data protection laws. Health information is never shared with third parties without your explicit consent, except where required by law.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Payment processing is handled by PCI-compliant providers (Paystack and Stripe).

6. Third-Party Services

We use third-party services including Calendly (scheduling), Paystack and Stripe (payments), Zoom (video consultations), and analytics tools. Each of these services has its own privacy policy governing the use of your data.

7. Your Rights

Under the Ghana Data Protection Act 2012 (Act 843), you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data (subject to legal obligations).
  • Withdraw consent for marketing communications at any time.
  • Lodge a complaint with the Data Protection Commission of Ghana.

8. Cookies

Our website uses cookies to enhance your browsing experience and analyse site traffic. You can manage cookie preferences through your browser settings.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at [email protected].